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Terms

Thank you for using moveaide.com. The products and services you find on moveaide.com (“Services”) are provided by MoveAide Pte. Ltd. (“MoveAide”), located at 10 Raeburn Park, #02-08, Singapore 088702.



By using our Services, you are agreeing to these terms. Please read them carefully.



We may provide additional Services for your use in which case any additional terms shall be incorporated as part of your agreement with us. As we do continually update our Services, we may also update the terms that apply. As such, please remember to update yourself as to the relevant prevailing terms.



1.
Your moveaide.com Account

You may need a MoveAide account (“Account”) in order to use some of our Services. For example, you will need to create an Account to submit or share reviews with your friends. If you create an Account, you must abide by these additional terms.

[Responsibility for Account]You are entirely responsible for maintaining the accuracy, confidentiality and security of your Account and you are responsible for all changes and updates submitted through your Account and all activities that occur in connection with your Account. You agree to notify us immediately of any unauthorised use of your Account by either completing the Online Form or sending us an email at support@moveaide.com.

[Details provided are True & Correct] In creating your Account and/or claiming your business' listing, you represent to us that all information provided to us is true and accurate. If you are creating an account or claiming a listing on behalf of a business, then you represent to us that you are the owner or authorised agent of such business. You may not impersonate someone else, create or use an Account for anyone other than yourself, provide an email address other than your own, create multiple Accounts or business listings except as otherwise authorised by us, or provide or use false information to obtain access to a business' listing on the Properties that you are not legally entitled to claim. You acknowledge that any false claiming of a business may cause MoveAide or third parties to incur substantial economic damages and losses for which you may be held accountable. If you suspect that you are dealing with an account containing false or misleading information, please let us know immediately by sending an email to us at: support@moveaide.com

[Right to Suspend / terminate Account] We reserve the right to suspend access to or terminate your Account at our discretion if you do not comply with these or any additional terms as they may apply to you, or if we are investigating suspected misconduct.



2.
Using our Services

The web accessibility of MoveAide and the Services that we offer rely on internet technologies outside of our control. We do not guarantee continuous accessibility, uninterrupted operation or any particular standard of performance of our Services. We may also from time-to-time close or limit access to the Websites for various reasons including, for example, scheduled downtime.

[No misuse] Do not misuse our Services. For example, do not interfere with our Services or try to use our Services in a manner prohibited by law. You may use our Services only as permitted by law, including applicable defamation, copyright and publication laws. We may suspend or stop providing our Services to you if you misuse our Services, do not comply with our terms or policies or if we are investigating suspected misconduct.

[No Copyright Granted] Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Do not remove, obscure, or alter any legal notices displayed in or along with our Services.

[MoveAide Messages] In connection with your use of the Services, you may receive and expressly consent to receiving such communications from us and/or the moving companies that you review, including quotes for jobs you request, booking confirmations, reminders, request for reviews/feedback, cancellation confirmations or any other correspondence relating to your experience with such moving companies. Such communications may be via phone, email, or some other expedient method.



3.
Privacy and Security

[Privacy] Our Privacy Policy governs the collection and use of your personal data. If you wish to access or update your personal data, find out how we use your personal data, or withdraw your consent for us to use your personal data, you may do so under My Account or contact our Privacy Administrator. But have a look at our Privacy Policy first.

[Security] We make efforts to maintain the security of user submissions. For example, we arrange for encryption, firewall, antivirus, malware and spyware protection to the extent that we deem reasonable to protect your personal information and in the conduct of our business.

[Risks of the Internet] However, we cannot and do not guarantee that security of your content, our records and information, files available for downloading from MoveAide or other interaction with our Services will be free of viruses, malware or other codes that may corrupt or infect your computer. We disclaim all liability for any such technological problems that we do not intentionally cause. You are encouraged to install and maintain up-to-date security software on your computer.



4.
Copyright

[Your Copyright] Some of our Services allow you to submit content such as reviews or comments. You retain ownership of any intellectual property rights that you hold in that content. In short, what you create belongs to you.

[Grant of License] However, when you upload or otherwise submit content to our Services, you give MoveAide (and those we work with) a royalty-free, perpetual worldwide license to use, host, store, reproduce, modify, create derivative works (such as making editorial changes, adapting or translating your content), communicate, publish, publicly perform, publicly display and distribute such content. You further give MoveAide the right to aggregate, catalogue and analyse your content and your activities on MoveAide to promote or improve our Services for all of our users.

The rights you grant in this license are for the limited purpose of operating and improving our Services, promoting MoveAide’s Services commercially, running analytics and to develop new Services. This license is irrevocable and continues even if you stop using our Services or delete your Account.

Make sure you have the necessary rights to grant us this license for any content that you submit to our Services. In the event you do not have the necessary rights to grant us this licence, you undertake to fully indemnify MoveAide from all liability arising from MoveAide’s use of your content under these Terms of Use.

[Responsibility for Content] You are responsible for the content you submit to MoveAide. In short, you are liable for all legal risks associated with our use of your content and you shall indemnify and hold MoveAide harmless to the fullest extent permissible by law.

Please do not post anything false or defamatory as you are liable for the content you upload.

[Right to Remove] We do not monitor uploaded content nor conduct searches for circumstances which would indicate an illegal activity. However, we reserve the right to remove content that is illegal, offensive or otherwise objectionable.

For example, we may remove reviews/responses that we believe are false, unlawful, misleading, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing or advocates harassment of another person, threatening, contravenes Singapore laws relating to public order, invasive of an individual’s privacy, abusive, inflammatory, fraudulent, seditious, promotes feelings of ill-will and hostility between difference races, classes or religions, or otherwise objectionable.

If you believe an illegal activity has occurred or your intellectual property has been or is being infringed upon by material found on MoveAide, please email us at support@moveaide.com.



5.
Modifying and Terminating our Services

Because we are constantly improving our Services, we may add or remove functionalities or features, or we may suspend or stop a service altogether. MoveAide may also stop providing Services to you, or add or create new limits to our Services at any time. You may stop using our Services at any time.



6.
Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our Services.

Other than as expressly set out in these terms or additional terms, neither MoveAide nor its suppliers or distributors make any specific promises about the Services.

Our Services may display some content that is not MoveAide’s. We do not endorse or make any claims in relation to such content. Such content is the sole responsibility of the entity that makes it available to us. For example, we do not endorse or make any representations or warranties about the reviews or responses on MoveAide, or its accuracy, truth, reliability, availability, or its ability to meet your needs. We provide these Services “as is”.

Further, any communication, transaction, or quote for Services between you and other users of MoveAide are solely between you and those users. MoveAide makes no representations or warranties as to such activities. You agree that MoveAide shall not be liable to you as a result of any such activities.

Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.



7.
Liability for our Services

[Not Liable for Damages] MoveAide and its suppliers and distributors will not be responsible for your lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages incurred by you in the use of our Services.

[Limited Liability] To the extent permitted by law, you agree that the total liability of MoveAide and its suppliers and distributors, for any claim under these terms, including for any implied warranties, is limited to the amount you have paid us to use the Services.

Further and in any event, MoveAide and its suppliers and distributors, shall not be liable for any loss or damage that is not reasonably foreseeable.



8.
Business uses of our Services

[Business absolves MoveAide of liability] If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify MoveAide and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and legal fees.



9.
About these Terms

These terms control the relationship between MoveAide and you. They do not create any third party beneficiary rights or confer a benefit upon any third party.

[Terms may Change] We may modify these terms or any additional terms that apply to a service, for example, to reflect changes to the law or changes to our Services. You should look at those terms regularly. We will post notice of modifications to these terms or additional terms on Moveaide.com.

[Changes not Retrospective] Changes will not apply retroactively and will become effective no sooner than 14 days after they are posted. However, changes addressing new functions for a service or changes made for legal reasons will be effective immediately. If you do not agree to a modified term, you should discontinue your use of our Services immediately.

[Which Terms of Use Governs] If there is a conflict between these terms and the additional terms, those additional terms will control for that conflict.

[No Waiver of Rights] If you do not comply with these terms, and we do not take action right away, this does not mean that we are giving up any rights that we may have (such as taking action in the future).

[Severability] If it turns out that a particular term is not enforceable, this will not affect any other term.

[Laws of Singapore Govern] The laws of the Republic of Singapore (“Singapore”) govern these terms.

[Mediation and Arbitration] You agree that any dispute arising out of or in connection with these terms, including any question regarding your acceptance of these terms or its termination, may, at MoveAide’s absolute discretion and election be first referred to mediation at the Singapore Mediation Centre (SMC), in which case you are deemed to have accepted mediation as a first means of dispute resolution.

If settlement cannot be reached at the SMC, then you further agree that, at MoveAide’s absolute discretion and election, such dispute shall be settled by arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) for the time being in force, which rules are deemed to be incorporated by reference, and the finding of any such arbitration shall be absolute and binding. The Tribunal shall consist of 1 arbitrator, to be agreed upon by both Parties; but where parties are unable to agree, then the selection of the arbitrator shall be at the SIAC’s discretion. The language of the arbitration shall be in English.

A reference to arbitration under this clause shall be a submission to arbitrate within the meaning of the Arbitration Act (Cap. 10) or where applicable, the International Arbitration Act (Cap. 143A), for the time being in force in Singapore.

[Dispute Resolution] Notwithstanding the above, you agree that the laws of Singapore shall exclusively apply to any dispute arising out of or in connection to these terms or our Services. Subject always to the requirement of first attempting mediation and arbitration (where so elected by us) all claims arising out of or in connection with these terms or our Services shall be heard exclusively by the courts of Singapore, and you and MoveAide consent to submitting to the jurisdiction of Singapore’s courts, provided always that MoveAide may elect to litigate, and you agree to accept legal service, in any jurisdiction other than Singapore in which you may have assets.

For completeness, you agree that you are wholly precluded from bringing any legal proceedings against MoveAide until you have attempted to resolve such dispute by mediation or arbitration.



10.
Contact MoveAide

If you have any questions about these Terms of Use, please visit our Contact Page.

Additional Terms of Use (Business Account)

This Additional Terms of Use together with the Terms of Use and the Privacy Policy, governs your use of moveaide.com (“MoveAide”) and your Business Account. The Terms of Use and the Privacy Policy are deemed to be incorporated into this Additional Terms of Use by this Clause. Please read those documents carefully.



All of the different forms of data, content, reviews and information as described below are collectively referred to as “information.”



1.
Your Business Account

You acknowledge that you are authorised to act for and on behalf of, and bind to this Additional Terms of Use, the owner of this Business Account.

[Responsibility for Account] You are entirely responsible for maintaining the accuracy, confidentiality and security of your Business Account and you are responsible for all changes and updates submitted through your Business Account and all activities that occur in connection with your Business Account. You agree to notify us immediately of any unauthorised use of your Business Account by either completing the Online Form or sending us an email.

[Details provided are True & Correct] In creating your Business Account and/or claiming your business' listing, you represent to us that all information provided to us in such process is true and accurate. If you are creating an account or claiming a listing on behalf of a business, then you represent to us that you are the owner or authorised agent of such business. You may not impersonate someone else, create or use a Business Account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorised by us, or provide or use false information to obtain access to a business' listing on the Properties that you are not legally entitled to claim.

You acknowledge that any false claiming of a business may cause MoveAide or third parties to incur substantial economic damages and losses for which you may be held accountable.

We may require that you provide proof of your ownership of business for the Business Account you are attempting to create. We retain the discretion to restrict your access to your Business Account until satisfactory proof has been furnished.

[Referral Service] MoveAide will forward or make available to you as soon as is practicable, by email or through moveaide.com, all reviews or comments received to your Business Account.

Such content is the sole responsibility of the entity that makes it available to us and we do not endorse or make any claims in relation to such content.

[Response to Reviews] You are entitled to no more than 1 published response to each submitted review. Once your response is published onto the review, you may not edit or delete your response. Please take care in providing responses as you are responsible for the content you submit. You are liable for all legal risks associated with our use of your content and you shall indemnify and hold MoveAide harmless to the fullest extent permissible by law.

[Right to Remove Reviews/Responses] We may also remove or refuse to display reviews/responses in accordance with our Privacy Policy.

[Right to Suspend Business Account] We may suspend your access to or close your Business Account at any time if you fail to pay our subscription fees, if you do not comply with this Additional Terms of Use, the Terms of Use or Privacy Policy, or if we are investigating suspected misconduct.



2.
MoveAide Analytics

[Business Information] Information that we collect about you or your business’ listing will be aggregated for the purpose of analytics and you expressly consent to our use of such information. To find out how your information is used, contact our Privacy Team.

[Analytics] We provide to Business Account holders, analytics of the activities of all MoveAide users. Analytics includes an aggregation of the reviews, feedback or ratings we receive from Account holders. This means that any analytics results we generate will become more reflective of market sentiment with the more number of reviews, feedback or ratings your Business Account receives. For example, 1,000 reviews will be more useful than 10 reviews in determining market sentiment.

You may download analytics that is made available to you at any time, provided that you understand that such analytics remains the property of MoveAide. We grant you a bare licence to use such downloads in connection with your Business Account until any termination of your right to use our services.

[Termination of Services] Upon any termination of your right to use our services, MoveAide will stop providing, and you will stop accessing our services. All of your historical analytics data will no longer be available to you

Further, you will not continue to use any content that you downloaded from us. Upon MoveAide’s election, we may request and you shall comply thereto in writing within 3 business days of such election, your undertaking that you will cease and desist from using our downloaded content.

In the event of any termination, you will not be entitled to any refunds of any usage subscriptions or any other fees. Any outstanding balance for our services rendered through the date of termination or other unpaid payment obligations shall be immediately due and payable in full.



3.
Our Warranties and Disclaimers

We provide our services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our services.

Other than as expressly set out in these additional terms or the Terms of use, MoveAide does not make any specific promises about the services. For example, we do not endorse or make any representations or warranties about the content within the services or their accuracy, truth, reliability, availability, or ability to meet your commercial needs. We provide these services “as is”.

Any transaction, communication or quote for services that you receive or make through MoveAide is solely between you and those users. MoveAide makes no representations or warranties as to such activities. You agree that MoveAide shall not be liable to you as a result of any such activities.

MoveAide excludes all warranties to the extent permitted by law.



4.
Liability for our Services

[Not Liable for Damages] MoveAide and its suppliers and distributors will not be responsible for your lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages incurred by you in the use of our Services.

[Limited Liability] To the extent permitted by law, you agree that the total liability of MoveAide and its suppliers and distributors, for any claim under these terms, including for any implied warranties, is limited to the amount you have paid us to use the Services.

Further and in any event, MoveAide and its suppliers and distributors, shall not be liable for any loss or damage that is not reasonably foreseeable.



5.
Contact MoveAide

If you have any questions about this Additional Terms of Use, please contact our Business Development Team.



6.
Changes to the Additional Terms of Use

This Additional Terms of Use may change from time to time. We will post notice of modifications to these terms or additional terms on Moveaide.com.

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