Collect, Showcase and Manage your customer feedback with MoveAide

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Transforming feedback into increased business performance and sales

At MoveAide, we help you make sense of your customer feedback

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Seamless collection of customer feedback

With MoveAide's online system, your customers can post their feedback, anytime, anywhere. No need to print feedback forms, send them out and await their return.

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Increasing your presence online

Your customers are your best advocates. Once they have posted their positive reviews on MoveAide, they can also share it on the various social media channels with just one easy click.

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Turning negatives into positives

You will be notified immediately when a negative review is posted. This will speed up the service recovery process allowing you to resolve the situation quickly.

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Be where your potential customers are looking

With our search engine optimization, your review page will appear on Google's search results, putting you right where your potential customers are looking. The more reviews you collect, the higher the likelihood of your review page coming up tops in their search results.

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Rewarding your customers for their feedback

MoveAide makes it easy for your customers to share their feedback with a system that is accessible on most mobile platforms. To encourage reviews, we also offer a monthly draw in which a lucky reviewer stands to win an Apple iPad mini.

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Improve service quality levels

Analytics provide a snap shot of service quality levels in real time. Based on these scores, you can set measureable KPIs for the different business units and benchmark against the national average.

Ready to fully automate your customer feedback collection?

Let MoveAide provide a complete solution that will give you that competitive advantage

Running a moving business is hard as it is. To remain competitive, limited resources are allocated to focus on the business’ core competencies leaving little else. We understand all this which is why we have made our system simple and hassle free. No hardware, no software, no additional resources. Send feedback invites to your customers with a click of the mouse. Automated feedback reminders are sent out if your customer fails to respond. To help spread word of the great service you have provided, we have also made it really easy for your customers to share their reviews on social media. Should your customer post a less than stellar review, you will be alerted instantly. Post a management response to show your customers you care enough to listen and are here for them. With our search engine optimization, your review page will appear on Google Search results, putting you right where your potential customers are looking. Our real time analytics translate feedback ratings into scores that allow you to have both a macro and micro view of your service quality performance. You can now easily manage and set measurable KPIs for your various service teams. Whether it’s helping you collect and showcase your customer reviews, or placing you where your potential customers are looking or tabulating performance scores to help manage your teams, MoveAide has the complete customer feedback solution for you.

Ready to get more out of your existing customer feedback?

MoveAide's Collect and Add feature will give you that competitive advantage.

For companies who are more comfortable with collecting feedback through the traditional pen and paper method, you can integrate the MoveAide system into your current process. With our Collect and Add feature, you can now continue to collect customer feedback the traditional way whilst enjoying the benefit of showcasing your customer feedback, being placed where your potential customers are looking and tabulated performance scores to help manage your service teams. Simply include MoveAide’s rated questions into your existing feedback form. Upon receiving the feedback form from your customer, you can choose to re-enter the scores into the MoveAide system or scan these forms and send it over to us; we will ensure that the results are re-entered into the system within 2 working days. Once customer reviews are entered into the system, the customer will be sent an email automatically with a verification link. All your customer needs to do is click on the link and the review will be published on your public review page. Show both your customer and potential customers you care enough to listen and are willing to help by posting management responses. With our search engine optimization, your review page will appear on Google Search results, putting you right where your potential customers are looking. Our real time analytics translate feedback ratings into scores which allow you to have both a macro and micro view of your service quality performance. You can now easily manage and set measurable KPIs for your various service teams.

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